Facsimile’s Easy Returns & Exchanges Policy
Facsimile’s easy returns & exchanges policy is hassle-free and simple. You need to return/exchange a product within 15 days. Return/Exchange products should be worth more than Rs.200.
Only size exchange is available.
Only for limited pincodes.
Our delivery agent will deliver the new item and simultaneously pick up the original item from you.
Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Stick-On Bras, pasties and some of the accessories.
We ask that you preserve the product in its original condition along with its tags, and packaging. You are welcome to try on a product but please take adequate measure to maintain its condition.
Products that are sold as packs cannot be returned as individual items.
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
Gift cards are non-returnable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don’t offer a pick up at your location, we request you to self-ship the product to us.